- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
Testimonials
Great Customer ServiceCar & Truck Care, near Atlanta, GA
I was a walk in for an oil change they got me in and out in less than 30 min I will def be back!!! :) Channing at the front desk was beyond professional and just an amazing guy to talk too. His customer service was amazing and because of him I will be back!!! :)~ Xavier Moore, 01/18/2025
Highly RecommendCar & Truck Care, near Atlanta, GA
Would highly recommend Gordy. Been taking my 2002 Chevy here for 6 years and they have always treated me and my car well. Even when rare mistakes happen on their side and I have to return (everyone makes mistakes - even mechanics), Gordy always offers a reasonable compensation of labor and/or parts to make things right. The folks at the service desk are really kind and transparent. They really know cars, and can explain things to you clearly. Prices are always reasonable and they don't try to up-sell you on things you don't need.~ Zach Bloomquist, 12/23/2024
